1. Scope
This policy applies to paid Iron Relay implementation, configuration, QA, and related professional services, including the current Emergency Lead Capture System package and other scoped engagements.
2. Cancellation before payment
If you cancel before payment is collected, there is no charge. Incomplete drafts containing your confidential information may be destroyed on request.
3. Refunds after payment
| Stage | Refund |
|---|---|
| After signing/payment, before build or test work begins | Optional 48-hour cooling-off from payment confirmation (America/Chicago): full refund minus any third-party costs already incurred (usually none) |
| After build or test calls/work begins | No refund |
| After go-live | No refund; remedy is the agreed tuning period (14 days for the flagship offer) |
Definitions
- Build starts when Iron Relay begins vendor configuration, script drafting for your engagement, site/build work, or test activity — whichever comes first after payment.
- Cooling-off clock starts at the payment confirmation timestamp (CT).
4. What is never refundable for “performance”
Because engagements include no volume, revenue, insurance, or ranking guarantees, the following are not refund triggers:
- Fewer inbound calls, leads, or jobs than hoped
- On-call staff not answering transfers
- Third-party vendor outages or plan limits
- Declining jobs after clean intake
- Dissatisfaction with automated intake sound after approved scripts/disclosures
- Market conditions, weather, advertising performance, or staffing choices
5. Change orders
Work outside signed inclusions requires a written change order before work, stating description, USD price, timeline impact, effect on any tuning window, and confirmation from both parties.
6. Split payments
If a split schedule is agreed (for example $1,000 + $1,000): kickoff/light discovery may proceed after the first payment; deep build and go-live do not proceed until the second payment clears. Cancellation after a partial payment follows the stage rules above for amounts paid.
7. How to request a refund or cancel
- Send a written request to ironrelay.ops@gmail.com.
- We classify the engagement stage against delivery evidence.
- If eligible, refunds are issued via the original payment method after authorization.
- If not eligible, we cite this policy and the order form; in-window tuning fixes may still apply.
8. Chargebacks
Customers acknowledge the written scope on the signed order. Disputes should be raised with Iron Relay first. We may pause work and submit fulfillment evidence to the payment processor.
These terms govern Iron Relay implementation services; policies may be updated. Last updated Sep 20, 2026. This page is company policy based on operational practice; it is not a substitute for legal advice. Governing context: Texas / United States.